Tenant Management
From discovery and OTP registration to checkout — complete lifecycle management for paying guests and hostel residents.
Tenant Lifecycle
Property Management Software supports the full journey: discovery → registration → verification → active stay → notice → checkout. Each stage has clear status for owner and tenant.
| Stage | Owner View | Tenant View |
|---|---|---|
| Interested | Lead from listing | Browse beds, save property |
| Registered | Pending verification | Upload Aadhaar, photo |
| Active | Rent & complaints | Pay rent, raise tickets |
| Notice given | Expected vacate date | Checkout checklist |
| Checked out | Archive, deposit settlement | Read-only history |
Rahul Kumar, B.Tech student from Patna, finds Sunrise Boys PG online. He logs in with mobile OTP, selects Bed 204-C, uploads Aadhaar and college ID, and adds father Mr. Vijay Kumar as emergency contact for payment SMS.
Mobile OTP Onboarding
No passwords to forget. Tenants verify Indian mobile numbers; OTP delivered via SMS/WhatsApp integration. Reduces fake accounts and matches how users already authenticate daily.
Documents & Verification
Aadhaar, photo, and optional college offer letter stored securely. Owner or delegated staff approves before check-in. Rejected documents request re-upload with reason.
Rahul's rent is due on the 5th. SMS goes to Rahul and optionally to Mr. Vijay Kumar. Father pays via UPI link while Rahul is in class — rent marked paid without warden involvement.
During Stay
- Tenant sees rent due, utility bills, and payment history.
- House rules and mess timings accessible in portal.
- Complaints with photos (leak, AC, Wi-Fi) tracked to resolution.
- Agreement PDF available for download anytime.
Checkout Process
- Tenant or owner initiates notice (15/30 days per agreement).
- System calculates pending rent, utilities, and deposit adjustments.
- Final inspection recorded; damages as expense or deduction.
- Bed 204-C marked vacant; occupancy analytics update instantly.
- Tenant record archived for legal retention; GDPR-style export on request.